Shipping policy
Dad Division Co.
Last updated: 11 October 2026
At Dad Division Co., we aim to ensure every order is packed with care and delivered to you as smoothly as possible. Please review our Shipping Policy before placing your order.
1. Order Processing
Orders are processed after successful payment confirmation.
We aim to process and dispatch orders within 2–5 business days for local orders, excluding weekends and Singapore public holidays, unless otherwise stated on our website.
During product launches, promotional campaigns, peak shopping periods or unforeseen circumstances, processing times may be longer.
Once your order has been dispatched, you may receive a shipping confirmation and tracking details where available.
Please note that order processing time is separate from delivery time.
2. Shipping Destinations
Dad Division Co. currently offers delivery to selected destinations, including Singapore and other supported markets.
Available shipping destinations, delivery options and applicable charges will be displayed at checkout.
For international orders, shipping availability may depend on courier coverage, customs requirements and local delivery restrictions with estimated deliveries ranging from 5-10 business days.
If your destination is not available at checkout, please contact us to enquire about alternative arrangements.
3. Shipping Fees
Shipping fees are calculated and displayed at checkout before payment is completed.
Shipping charges may vary depending on the delivery destination, parcel size, weight and selected shipping service.
Any free-shipping promotions will be subject to the specific terms and conditions stated for the relevant offer.
Unless otherwise stated, customers are responsible for any applicable shipping fees, customs duties, import taxes or other charges imposed by the destination country.
4. Estimated Delivery Times
Estimated delivery times depend on the destination and shipping method selected.
Delivery estimates are provided for guidance only and are not guaranteed delivery dates.
Actual delivery times may be affected by courier delays, customs clearance, public holidays, weather conditions, peak periods or other circumstances beyond our reasonable control.
Where a delivery estimate is provided at checkout, that estimate should be used as the primary reference for the order.
5. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address, recipient name, contact number and any other information required for delivery.
Dad Division Co. will not be responsible for delivery issues caused by inaccurate or incomplete information supplied by the customer, to the extent permitted by applicable law.
If an order has not yet been dispatched, please contact us as soon as possible if you need to correct your delivery details. We cannot guarantee that changes can be made once an order has been processed or handed to the courier.
Additional delivery or redelivery charges resulting from incorrect information or failed delivery attempts may be payable by the customer where applicable.
6. Order Tracking
Where tracking is available, tracking information will be provided after dispatch.
Tracking updates may take some time to appear in the courier's system.
Customers may use the tracking link provided to monitor the progress of their shipment.
If tracking information has not updated for an extended period or your parcel appears to be delayed, please contact us so that we can assist with the enquiry.
7. Delayed, Lost or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact Dad Division Co. with your order number.
We will make reasonable efforts to investigate the shipment with the relevant courier or delivery provider.
Delivery delays may occur due to circumstances outside our control. However, this does not exclude any obligations or remedies that apply to Dad Division Co. under applicable law.
If an order is confirmed lost or undelivered, we will assess the circumstances and arrange an appropriate resolution in accordance with applicable law.
8. Damaged Parcels or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective or incorrect item, contact us within 14 calendar days of receiving your order.
Please provide your order number, a description of the issue and clear photographs or videos of the product and packaging where applicable.
We will assess the matter and advise you on the next steps.
Where an exchange is approved under our Return, Exchange & Warranty Policy, Dad Division Co. will ship the replacement item free of charge.
Nothing in this section limits any consumer rights or remedies that cannot legally be excluded.
9. Returns and Exchange Shipping
Dad Division Co. operates an exchange-only policy. We do not offer refunds for change of mind or personal preference, subject to applicable law.
For eligible exchange requests:
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Customers must contact us within 14 calendar days of receiving their order.
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Customers are responsible for the shipping costs of returning the original item to Dad Division Co.
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Returns must be authorised by us before the item is sent back.
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Returned items are subject to inspection and approval.
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Once an exchange is approved, Dad Division Co. will ship the replacement item at no additional shipping cost to the customer.