Refund policy

Dad Division Co.

At Dad Division Co., we take pride in the quality of our products and want every customer to be satisfied with their purchase. If you encounter an issue with your order, we offer an exchange-only policy subject to the terms below.

1. Strictly No Returns or Refunds

All sales are final. Dad Division Co. does not accept returns for refunds, and no refunds will be issued under any circumstances, except where required by applicable law.

Our policy is strictly exchange-only. We do not offer refunds for change of mind, personal preference, or any other reason unrelated to a verified product defect covered by our exchange policy. Exchanges will only be done if packed or shipped incorrectly from order. Customers are also to make a one-off exchange if incorrect size product was ordered. 

2. Exchange Eligibility — Within 14 Days

Customers must contact Dad Division Co. within 14 calendar days of receiving your order to request an exchange.

To be eligible for consideration, the item must meet the following conditions:

• The item is unworn, unused, unwashed and in its original condition.

• All original tags, labels and packaging are intact, where applicable.

• The item is free from stains, odours, damage or signs of wear caused after delivery.

• Proof of purchase or a valid order number is provided.

• The reason for the exchange is clearly stated, with photographs or videos provided where requested.

All exchange requests are subject to inspection and approval by Dad Division Co. Submitting a request does not guarantee approval.

3. Return Shipping Costs

Customers are responsible for all shipping costs associated with returning an item to Dad Division Co.

Before sending any item back, customers must contact us and receive confirmation of the return instructions. Unauthorised returns may be rejected.

We recommend using a tracked delivery service, as Dad Division Co. cannot be held responsible for items lost or damaged during return transit.

4. Inspection & Warranty Assessment

Upon receiving the returned item, Dad Division Co. will inspect it to determine whether it qualifies for an exchange under our warranty policy.

If the exchange request is approved, we will arrange a replacement item and ship it to the customer free of charge, with no additional shipping fee for the approved replacement shipment.

If the returned item does not meet our eligibility requirements, or the issue is determined to result from misuse, accidental damage, improper care or normal wear and tear, the exchange request may be declined, subject to applicable law.

If an exchange is declined, the item may be returned to the customer at the customer's expense.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 14 calendar days of receiving your order.

Please include your order number, a description of the issue, and clear photographs or videos showing the item and any relevant packaging.

Dad Division Co. will assess the issue and determine the appropriate resolution. Where an exchange is approved, the replacement item will be shipped free of charge.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

6. Items Not Eligible for Exchange

Unless required by applicable law, the following are generally not eligible for exchange:

• Items showing signs of wear, washing, use or customer-caused damage.

• Items damaged due to improper care, misuse or accidental handling.

• Items returned without prior authorisation.

• Items submitted for exchange after the 14-day notification period.

• Items that do not meet the eligibility requirements stated in this policy.

7. How to Request an Exchange

To request an exchange, please contact us through our official website or customer service channel with the following information:

1. Your order number.

2. The item you wish to exchange.

3. The reason for your request.

4. Clear photographs or videos, where applicable.

Please wait for our confirmation and return instructions before shipping any item to us.

Once the returned item has been received and inspected, we will notify you of the outcome. If approved, we will arrange shipment of the replacement item at no additional shipping cost.

8. Final Terms

Dad Division Co. reserves the right to assess all exchange and warranty claims individually and to reject claims that do not meet the eligibility criteria set out in this policy, subject to applicable law.

This policy applies to purchases made directly through Dad Division Co.'s official sales channels and should be read together with any applicable product-specific warranty terms.

Our policy is simple: No refunds. Exchange only. Approved exchanges are shipped free of charge, while the customer bears the cost of returning the original item.

For assistance, please contact Dad Division Co. through our official website at www.daddivision.co.